Shipping and Returns

Shipping & Delivery ships worldwide using DHL and Poczta Polska delivery services.

It might take up to 3 days, before we ship your order, however, we always attempt to do it immediately.

The usual delivery time is 3-6 business days, but for some destinations it might take up to 21 days.

For the customers outside the European Union: your country will charge import duties on goods shipped from Poland.

Once we ship your item we will inform you via email and will provide you with the tracking number.

Returns & Exchanges

All customers pay the return-shipping fee.

If you send back a faulty item please contact us first so we can send you a return label.

Customers outside the European Union: when returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee.

Your refund will be returned to the credit card used when you placed your order. Additional duties and/or taxes will not be refunded.

Items must be returned to us unused, in perfect condition accompanied by the return form, within 14 days upon delivery for international orders. For shipments in Poland, items must be returned within 14 days of placing the order. Make sure all products are exactly as you received them, with tag still attached.

To return the item, place the item in the original shipping box, or any other solid carton box. Please place the filled-out return form in the box. Please send the package to: Mandel – Monika Kalicińska, Al. Krakowska 205/211, 02-180 Warsaw, Poland.


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