Terms and Conditions

Terms and Conditions


These Terms and Conditions govern your purchases from, and your use of, the website and form a contract between you and Mandel – Monika Kalicińska, Polish company registration number 5223036948, Al. Krakowska 205/211, 02-180 Warsaw. By making a purchase from, and using, this website you have agreed to these Terms of Use. Please make sure that you have read and understood these Terms of Use when using our site.


Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.


You can choose to pay with credit or debit cards, by Paypal, by Sofort banking. With payment by credit or debit cards, Paypal manages all of our banking transactions. Mandel – Monika Kalicińska does not handle any credit card numbers.

Payment by card

Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Paypal with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit/debit card, starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Mandel may automatically cancel your order.


All prices on our homepage include Polish VAT which is 23% of the price. When ordering from a country within the EU, Hong Kong, China or Singapore (orders below 400 SGD) and Australia/New Zealand (orders below 70 USD) you pay the price including VAT and no other fees are added. When ordering from a country outside of the EU, Hong Kong, China, Singapore, Switzerland or Australia/New Zealand the Polish VAT is deducted from the price and you pay instead the VAT and customs duty in your homeland.

The deduction or inclusion of the VAT is to meet the recommended retail price.


Orders made in another person's name without her/his consent, or otherwise as a result of which Mandel – Monika Kalicińska suffers economic damage will be reported to the police. Mandel – Monika Kalicińska holds the right to change prices and adjust incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Mandel – Monika Kalicińska to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Private Consumers have the right to return the order within 14 days of receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Mandel in order to get the address for the return of the goods. Return shipping is paid by the consumer. If an item is damaged during transport, Mandel – Monika Kalicińska should be contacted within 14 days for information about compensation.


We can ensure you that all our products are made to the highest quality. If your product is damaged and you assume it is a question of manufacturing fault, please contact us within 14 days of receiving your order. You will get a new product or a full refund if your claim is approved.

Personal Information

When shopping with Mandel we will save some of your data in fulfilling your purchase. Mandel treats all personal information as confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Mandel may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here:


Mandel has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the purse. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Delivery and cancellations

Mandel ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Mandel’s customer service or using the contact form on Mandel's website within 14 days of receiving the goods (, provided the goods are unused and in the same condition as when you received them. However, you will have to incur the cost and risk of transporting the returned goods to Mandel.

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfil the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed this with Mandel either by email or telephone. If a product has been discontinued Mandel has the right to cancel the purchase and refund the paid amount to the customer. Mandel will notify the customer of a replacement or equivalent products if available.

Complaints Terms

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you should also contact us within 14 days of receiving the product.

Any complaints shall be made to our customer service through our contact form on the ( Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Mandel should be treated as if they were faultless. In all types of returns, it is extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. Mandel has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.


Mandel's responsibility for errors in connection to delivery is limited to existing conditions of sale. Mandel bears no direct or indirect responsibility over for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure

Mandel shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered, inter alia, government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and if the company is exposed to criminal activity that affects activities.

Intellectual property rights

All intellectual property rights on the website and in the material published, such as trademarks and copyright, are owned by Mandel or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Mandel.

User content

The website may include user-generated content from, for example, social media applications. Mandel does not claim any ownership in rights for such content (images, photos and videos etc.) and takes no legal responsibility for it. If you suspect, for example, a violation of copyright or any other right or if you feel offended by such content, please contact our customer service.

Retention of title

All products remain in Mandel property until full payment is made.


All attempts at fraud will be reported to the police and Mandel reserves the right to cancel the purchase if any suspicion is raised. 

Governing law and jurisdiction

These Terms and your use of the website are governed by Polish law. To the extent permitted by law, Polish courts shall have exclusive jurisdiction of any dispute arising from these Terms of Use and your use of the website, subject to Mandel's right to prosecute a user at his/her place of residence.


Mandel reserves the right to terminate your account and/or your use of the website at its sole discretion and for example, if Mandel suspects that you have breached these Terms of Use. Such termination can be made without prior notice.


Mandel may revise these Terms of Use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Mandel. You should therefore periodically visit this page to review the then current terms to which you are bound.


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